Frequently Asked Questions

Create And Manage an Account

How do I sign up for a free account?
Can I access my Inherent Health account from any computer?
What if I forget my account username or password?
How do I change my account password and user information?
I already have a test kit, how do I link it to an account?
How do I terminate my account?
How do I change my computer settings to protect the data in my account?
What happens if I lose my test results?


Purchasing a Genetic Test

Who can purchase a genetic test?
Can I buy a genetic test for someone else?
What are my payment options?
Can I cancel my order?
Can I be forced to take a genetic test?
Is there a time limit on when I can use the test kit?
Will my insurance cover the cost of a genetic test?
Why can't I place an order if I live in New York State?


Processing a Genetic Test

Where do I ship my test kit?
How long will it take to process my sample?
Where will my DNA sample be analyzed?
What will happen to my sample after it has been analyzed?
Will I have access to my raw data?
What happens if I forget to include my Consent Form?
What happens if the sample is lost or damaged in transit?


Using the Test Kit

Shouldn't this kind of test be performed by a doctor?
Why do I need to sign a Consent Form?
I can't find my Consent Form. Can I just write something that says I consent to my DNA being analyzed?
I dropped the test swabs. Can I still use them?
I dropped one of the DNA swabs. Is one enough?
What if I forget to rinse my mouth before taking the DNA sample?
Can I have multiple tests performed from the same samples?


Interpreting the Results

How is my data analyzed?
What benefit is there in knowing if I am at risk?
Can Inherent Health help me interpret my results?
Why would I consult a genetic counselor?
Can Inherent Health diagnose me with a disease based on my genetic data?
My report indicates that I am at risk for a disease. Should I go see my doctor?
If one or more parents are at risk does that mean their children are also at risk?
My family has a history of disease, but this test shows I am not at risk. How can that be?
Can this be used to determine paternity?
How long will results be available to me?


Public Health Awareness

Should this test be recommended by a doctor?
Why hasn't my doctor ordered this type of test when I get my physical?
Has the FDA approved these tests?


Protecting our Customers' Privacy

How is my personal information protected?
Who can view and use my account information?
Who owns the genetic data?
What happens to my DNA?
Where will my data be stored?
Is my DNA used in any kind of research?
Can Inherent Health link my name to any of my personal information?
Can my insurance company or employer request or independently obtain a copy of my results?

 
Creating and Managing an Account
How do I sign up for a free account?
On the main Inherent Health Web page click on "New User? Create an Account" link or "Create Account" link on the top, right-hand side of the page and follow the instructions. You will need a valid email address in order to complete your registration.

Can I access my Inherent Health account from any computer?
Yes. You can access your account from any computer as long as it has an internet connection. If you are accessing your account from a public computer, make sure you log out after you have finished. When a user is logged into their account, it will automatically log out after 30 minutes of inactivity.

What if I forget my account username or password?
Click on the "Forgot your username or password?" link on the main sign-in Web page and follow the instructions that are provided. Alternatively, you may contact Inherent Health customer service and our representatives will assist you in retrieving your account information.

How do I change my account password and user information?
Once you have logged into your account and have access to the user home page, click on the User Profile link, which allows you to edit your password and user information.

I already have a test kit, how do I link it to an account?
Once you receive your test kit in the mail, locate the barcode inside the kit. Log in to your existing account, or create a new account to access your user home page, which provides a link to test registration. On the test registration page input the Unique ID, read and accept the terms of the waiver, fill out the form that appears on the page, and submit the form.

How do I terminate my account?
Please contact Inherent Health customer service in order to terminate your account.

How do I change my computer settings to protect the data in my account?
The Inherent Health Website uses small text files, called cookies, to increase the security of your personal information and make it easier for you to navigate the Website. To remove cookies that are stored on your computer, follow the instructions in the help menu of your Web browser.
For additional information on increasing security on your computer, please contact your internet service provider.

What happens if I lose my test results?
If you lose your test results, you can obtain them through your online account or contact Inherent Health to request that a second report be mailed to you.

Purchasing a Genetic Test
Who can purchase a genetic test?
The Inherent Health Genetic Tests can be purchased online by anyone over the age of 18 from anywhere within the US. At the current time, these tests are not available in any other country.

Can I buy a genetic test for someone else?
Yes, you can purchase genetics tests for someone else. However, the purchaser's account and the user's account will be separate. The purchaser will log into or make their own account to purchase the test, while the user of the test will log into or make their own account and link the test to that account.

What are my payment options?
Online payment can be made via credit card through our secure Website or by phone at 1-866-990-GENE (4363).

Can I cancel my order?
You are entitled to a 100% refund guarantee within 30 days of your purchase date. If after ordering a genetic test or receiving a kit, you change your mind, then simply call or email our customer service department to request a cancellation and return your test kit to us unopened. Upon receipt of your unopened kit, a credit will be issued to the credit card used at purchase.

Can I be forced to take a genetic test?
No, you cannot be forced to take a genetic test.

Is there a time limit on when I can use the test kit?
There is no time limit on the use of unopened kits. Once the sample has been taken and dried, it should be sent immediately. Contact Inherent Health if your sample is not returned within 24 hours or is left in unfavorable conditions to determine if you need a new kit.

Will my insurance cover the cost of a genetic test?
No. In general, HMOs and health insurers are quite conservative in deciding whether or not to use new tests. As this is not a disease diagnostic test, it is unlikely to win coverage in the near future.

Why can't I place an order if I live in New York State?
Our laboratory is fully licensed, but we have not yet obtained the additional licensing required by the state of New York to perform testing for residents of the state of New York.

Processing a Genetic Test
Where do I ship my test kit?
Your test kit will be mailed to the Inherent Health Laboratory located in Waltham, Massachusetts. There is a prepaid, addressed United States Postal Service (USPS) envelope in the test kit.

How long will it take to process my sample?
It will take up to two weeks before your DNA sample is processed and your test results are made available online. If you have requested your results to be posted to you, there may be an additional delay of three to five days.

Where will my DNA sample be analyzed?
Your DNA sample will be analyzed at Inherent Health Laboratory located in Waltham, Massachusetts.

What will happen to my sample after it has been analyzed?
The DNA is destroyed within 10 days of a test report being issued.

Will I have access to my raw data?
Users will only have access to the test reports they requested and not the raw data.

What happens if I forget to include my Consent Form?
You may send the Consent Form after you have mailed the DNA sample. However, samples received without a Consent Form will be stored at the lab for two weeks. After that period, a new sample will be required. If this happens, please contact Inherent Health to request a new kit.

What happens if the sample is lost or damaged in transit?
Your sample will be mailed to the laboratory via USPS and will not have a tracking number or be insured. If you provide Inherent Health with an email address, we will send you a message when your sample is received. If you do not receive confirmation of receipt within a reasonable timeframe, contact Inherent Health.  If the sample is received by Inherent Health in a condition that prevents analysis, Inherent Health will let you know immediately and send you another kit.

Using the Test Kit
Shouldn't this kind of test be performed by a doctor?
No. The process for obtaining a DNA sample does not require specialized training. It is quick, simple, involves minimal risk and can be completed easily at home.

Why do I need to sign a Consent Form?
A consent form is needed to document that the person providing their DNA sample to Inherent Health for analysis has done so voluntarily. No other stipulation is outlined in this form, nor does it take away any rights of the individual signing it.

I can't find my Consent Form. Can I just write something that says I consent to my DNA being analyzed?
No. Inherent Health adheres to strict laboratory practices including the use of standardized Consent Forms.

I dropped the test swabs. Can I still use them?
If the brush was dropped after sample collection, incidental contact with the floor or counter will not interfere with the testing.  If they were dropped before sample collection, we will send you new collection brushes no charge to you.

I dropped one of the DNA swabs. Is one enough?
No. To get accurate results, each test may require the amount of DNA found on both swabs. If needed, you can request a replacement swab collection packet from Inherent Health.

What if I forget to rinse my mouth before taking the DNA sample?
Your sample should be fine as long as you did not eat or drink anything 15 minutes prior to taking your sample. If you're not sure, contact Inherent Health for a swab replacement packet.

Can I have multiple tests performed from the same samples?
Yes, depending on which test and the results from the analysis of the sample from the first test or previous tests.  The Company will analyze and report only the data for the test required.  The remaining data will be stored and only analyzed if additional tests are requested.  Please email or log in via your account to purchase any additional tests and we will let you know if a new swab is needed.


Interpreting the Results
How is my data analyzed?
Your DNA is analyzed by determining the genetic sequence for a particular gene using a gene sequencing machine. Researchers can then compare your gene pattern to those that are found in the general population which are known to result in a greater risk of developing certain diseases.

What benefit is there in knowing if I am at risk?
While you cannot change your DNA, you can make informed lifestyle changes that are tailored to your genetic makeup in order to mitigate the risks and achieve your wellness goals.

Can Inherent Health help me interpret my results?
Yes. Your test includes an option for a 1-on-1 appointment with a licensed, board certified genetic professional, who will answer any questions you have about your results.

Why would I consult a board certified genetic professional?
A board certified genetic professional can help you understand your test results and how they relate to your family history and your children's health. A genetic counselor can also refer you to other specialists who can make lifestyle recommendations to help you achieve your wellness goals.

Can Inherent Health diagnose me with a disease based on my genetic data?
No. Although some diseases are diagnosed purely on genetics, for most conditions, including the ones examined by these tests, the risk is based on many other factors in addition to genetics. The test results provide you with information that will allow you to lower your risk and achieve your wellness goals.

My report indicates that I am at risk for a disease. Should I go see my doctor?
Although some physicians may not be equipped to answer your questions about a specific genetic test as they haven't been introduced to the science behind the test, they are a good source for information about your health and can advise you best on lowering your overall risk factors for a particular disease or condition.

If one or more parents are at risk does that mean their children are also at risk?
Not necessarily. You cannot be certain about the genetic status of your children without testing. This is because everyone has two versions of the same gene and a child receives one version from each parent. Therefore, a child may receive versions of the gene that do not put him/her at risk.

My family has a history of disease, but this test shows I am not at risk. How can that be?
This is possible because your family's history of that disease may have been due to other factors besides genetic variation (for example, smoking), or other genetic variations not covered by the Inherent Health genetic tests, which impacts your risk in addition to your genetic makeup.

Can this be used to determine paternity?
No. Our laboratory is not set up to run paternity tests and it is against our policies to do so. The genetic tests performed by Inherent Health are designed to identify individuals who are at risk for developing certain diseases and conditions we have researched.

How long will results be available to me?
Results will be available to you by request as long as you have an Inherent Health account, unless you request that they be made inaccessible at an earlier date. We are required by law to keep the data and results for seven years in a secure location.


Public Health Awareness
Should this test be recommended by a doctor?
A doctor's recommendation is not necessary as the test is not used to diagnose a disease. Although our tests are not used for diagnosing disease, all genetic tests are processed with a physician's approval that Inherent Health secures.

Why hasn't my doctor ordered this type of test when I get my physical?
Doctors typically order genetic tests during pregnancy and to diagnose some forms of disease when they believe a patient is at risk. As the concept of personal genetic testing is fairly new and it is currently used by consumers as a proactive means for them to ensure better health and wellness, physicians have not yet incorporated them into their daily practice as a preventative tool.

Has the FDA approved these tests?
No. These genetic tests are termed laboratory developed tests (LDTs) and can be marketed as such.  The government's regulations that exist require certified laboratories be used to process genetic tests and those laboratories should meet what is known as Clinical Laboratory Improvement Amendment (CLIA) standards.  The Inherent Health brand of genetic tests meet these high standards through our own on-site, state-of-the-art, CLIA certified laboratory, which is regulated by the US government's Center for Medicare and Medicaid Services (CMS).


Protecting our Customers' Privacy
How is my personal information protected?
To prevent unauthorized access to your information, Inherent Health's Lab database systems are run on HIPAA-compliant architecture, employing secure servers, firewalls and encrypted back-ups.

Who can view and use my account information?
You control access to your account information and test results. As long as you do not share your account password and username, no other individual will have access to your account or your results.

Who owns the genetic data?
You own your genetic data. As a result, only you are able to access and download your genetic data and test results. Furthermore, you cannot be forced to reveal the results of your genetic test to anyone else.

What happens to my DNA?
To ensure your privacy is maintained, DNA is destroyed within 10 days of a test report being generated.

Where will my data be stored?
Your test results are kept in a secure, encrypted database housed on a secure server and are only accessed by trained laboratory personnel.

Is my DNA used in any kind of research?
No. Because genetic information is the most personal of all health information, the company is absolutely committed to protecting the privacy of test results. Your sample is bar-coded for privacy and security and your DNA sample will be destroyed within 10 days of a test report being issued. In addition, Inherent Health restricts genetic analysis only to the specific testing that has your expressed, written consent.

Can Inherent Health link my name to any of my personal information?
All online accounts are unidentifiable to employees of Inherent Health. Account Information is always stored separately from Genetic and Personal Information so that your information remains anonymous to laboratory personnel and website administrators.

Can my insurance company or employer request or independently obtain a copy of my results?
No. Your privacy is protected by the Genetic Information Nondiscrimination Act (GINA), which was instituted in the United States in May 2008.  As a result, you are also not required to disclose genetic information to an employer or insurer. In addition, Inherent Health will not respond to any request for test results from an insurer, employer or any other entity.